PROBLEM CLAUSE

Welcome to FlexTech Clothing LLC! To ensure a smooth and enjoyable shopping experience, we provide the following terms and answers to frequently asked questions to help you better understand our products, services, and policies.

How can I check my order status?
You can check your order status by visiting our website and logging into your account. You can also refer to the confirmation email you received when placing your order, which contains order tracking information.

Can I change or cancel my order?
If you wish to change or cancel your order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request; however, once the order has been shipped, changes or cancellations are not possible.

What sizes are available for your sleepwear?
Our sleepwear collection is available in a variety of sizes. Please refer to the size chart on each product page for specific sizing information. If you need assistance choosing the right size, please feel free to contact us.

How do I care for and wash my sleepwear?
Each sleepwear item comes with a care label. We recommend following the instructions on the label for washing. Generally, most sleepwear can be machine washed, but please avoid using bleach.

What shipping methods do you offer?
We offer standard shipping. Specific costs and delivery times will be displayed on the checkout page, and you can choose the option that suits your needs.

Why hasn't my order arrived yet?
If your order has not arrived by the estimated delivery date, it may be due to delays caused by weather, holidays, or other unforeseen circumstances. Please check the status of your package using the provided tracking number.

How do I return or exchange an item?
We offer a 30-day return and exchange policy. Please contact our customer service team via email or phone to obtain a return authorization, and then ship the item back to our return address. For detailed return procedures, please see our "Refund Policy" page.

Will I receive a refund for my return?
Once we receive and review your returned item, refunds are typically processed within 5-7 business days. The refund will be issued to your original payment method, and the processing time may vary depending on your payment provider.

How do you protect my personal information?
We highly value customer privacy. All collected personal information will be kept strictly confidential and used only for processing orders and providing better service. For more information, please see our "Privacy Policy".

Thank you for choosing FlexTech Clothing LLC! If you have any further questions, please feel free to contact us. We will be happy to assist you.